Sandwell Council will launch a single telephone number for most of its services from Tuesday 1 September. The new main number is 0121 569 7474.
The unified contact point aims to make it easier for residents to reach the council by phone. Some services will offer new technology allowing callers to hold their place in the queue, end the call, and receive an automatic callback when they reach the front of the line.
How the new number works
The number 0121 569 7474 will be a single point of contact by phone for most council services. Callers will navigate an easy-to-understand menu to select the service they need.
All old phone numbers being replaced will have automated messages directing callers to use the new number, ensuring no one receives a dial tone.
Online services still available
The majority of council services continue to be available online through the council website and MySandwell. Residents can report issues or request services online via the council's report a problem page or by logging into their MySandwell account.
Services keeping separate numbers
Separate phone numbers will remain for some services, though the source does not specify which ones.
Council commitment
Councillor Mike Cooper, Sandwell Council's cabinet member for Customer Services and Neighbourhoods, said the change reflects the council's commitment to being customer focused. He acknowledged that many residents still prefer to speak to someone by phone, particularly those without internet access or dealing with complicated issues.
Residents who prefer telephone contact are urged to save the number 0121 569 7474 in their phone or write it down for future use.
